Shipping & Returns
Shipment Processing Time
Most orders are processed within 24 hours of purchase. Orders are not processed, shipped, or available for pick-up on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a day or two. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order (this sometimes happens due to a stock error), we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
All standard orders are shipped USPS Priority Mail and include insurance. Shipping charges for your order will be calculated and displayed during checkout. Orders larger than 20 lbs, or wholesale orders, will be shipped by FedEx Ground. Since most locations will their order within 2-3 days, we do not offer "Expedited Shipping".
Shipping to PO Boxes and APO/FPO Addresses
Raison Ethique does indeed ship to addresses within the US Territories and APO/FPO/DPO address locations.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Be sure to check your SPAM folder in the event you have not received a tracking number within 48 hours of order placement.
International shipping fees for bulky and/or heavy items, like soap and bath bombs, are usually cost prohibitive. For this reason, we generally do not ship internationally. If you are thinking of placing a large, international order, please give us a call. These orders are handled on a case by case basis.
Customs, Duties, and Taxes
Raison Ethqiue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (VAT, tariffs, taxes, etc).
Raison Ethique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
Our Heartfelt Guarantee - We've taken great care in creating some amazing products that we hope will charm, surprise and delight you. We love each and every item and sincerely hope you will, too. If for any reason you aren't 100% satisfied with any product you receive, please send us a message (or give us a call) to discuss options that are available to you, less shipping/handling charges.
Original and Return Shipping Fees are not refundable. We do not pay for Return Shipping Fees. Ever. While we really don't like to use the word "BUT" ... because of the nature of our products, we can not accept returns/exchanges of personal care items that have been opened, damaged, altered, or show visible signs of use. Products that have been opened will not be accepted for return. No exceptions. Refunds, replacements, or exchanges of a product are at our discretion and not a choice. Please understand, if your order is accepted for a return, you will be charged a 15% restock fee (deducted from your refund amount). Return requests must be made within 15 days of receipt of order and made by the person placing the original order.
Should you choose to cancel your order prior to its shipping, a 15% cancellation & restock fee will be deducted from your refund amount.
Please note: gift wrapping charges cannot be refunded.